Who operates TweedPet
TweedPet is operated by TWEED WELLNESS LTD, a private limited company registered in Scotland under company number SC826402.
TWEED WELLNESS LTD
- Company number
- SC826402
- Company type
- Private limited company, registered in Scotland
- Registered office
- 26 Mameulah RoadNewmacharAberdeenScotlandAB21 0WWUnited Kingdom
Information you provide
When you join and use TweedPet, you may provide the following types of information.
Account information
- Name
- Email address
- Telephone number, where provided
- Address, where provided
- Country, where provided
Pet information
- Pet name
- Species
- Breed
- Date of birth
- Sex
- Neutered status, where stored
- Microchip number
- Pet passport number, where stored
- Insurance information, where provided
- Allergies
- Special needs
- Emergency contact information, where provided
- Other pet information you choose to enter
Veterinary records and documents
TweedPet stores copies of veterinary records and documents added to a pet's record by the owner or uploaded by a veterinary practice through an owner's request. This may include:
- Uploaded veterinary files
- Record title
- Record type
- Record date
- Notes
- Vaccination information
- Lab results
- Imaging reports
- Travel veterinary documents
- Other veterinary files uploaded by the owner or practice
TweedPet stores and organises this information as supplied. It does not clinically review or validate veterinary records.
Veterinary record requests
When an owner creates a veterinary record request, they may provide:
- The pet involved
- Veterinary practice name
- Veterinary practice email
- An optional note
- The type or purpose of the request, where supported
TweedPet also records the status of the request.
TweedPet uses this information to send and track the owner's veterinary record request. Whether and when a practice responds is decided by the practice.
Information created when you use TweedPet
To run its workflows, TweedPet records certain operational information as the service is used. Examples include:
- Record request status
- Number of records received
- Share link views
- Record download activity
- When a link was last opened, where available
TweedPet may record certain access activity so owners can understand when shared records have been viewed or downloaded.
When a veterinary practice uploads records
A veterinary practice may receive a secure upload link after an owner creates a veterinary record request. The practice can use the link without creating a TweedPet account, and uploaded files are added to the relevant pet's record.
Service notifications
TweedPet may send service emails relating to account activity, veterinary record requests, record uploads, shared record access and reminder notifications where those features are active.
Automatic reminders
TweedPet uses saved reminder dates and account contact information to send included automatic notifications for active pets.
How long information is kept
Under legal reviewFinal retention periods will be confirmed in the legally reviewed privacy notice before launch.
When information may be shared
Under legal reviewTweedPet uses service providers needed to operate the platform, such as hosting, email delivery and payment processing for additional pet plans. Final provider and legal disclosures will be included in the reviewed privacy notice before launch.
Your control over sharing
- You decide when to create a share link.
- You can revoke a share link.
- Veterinary practices do not need a TweedPet account.
- Records stored in your account remain associated with the relevant pet.
- Expiry of an additional pet plan does not remove pet records.
Keeping information secure
TweedPet is designed to use controlled account access and secure public links for veterinary uploads and record sharing.
Privacy questions
If you have a question about how TweedPet handles information, you will be able to contact us about privacy. Final privacy contact details will be included in the reviewed privacy notice before launch.