How can we help?

Yes. You can create an account, add your pets and use TweedPet's standard record features without paying a membership fee. No card is required to join.

You can keep veterinary records, upload documents, record vaccination and microchip information, save important dates, share your pet's records securely and download the records stored in your account.

Yes. You can keep multiple pets within the same TweedPet account.

No. A card is not required to join TweedPet.

No. Veterinary practices can use the secure upload or share links they receive without creating a TweedPet account.

Yes. A previous or overseas veterinary practice can upload records through the secure TweedPet request link it receives. No TweedPet account is required.

You provide the veterinary practice details and TweedPet sends a secure record request. The practice can use the upload link to send the records into your pet's TweedPet record. Record requests are included for active pets.

There is no record request fee. The veterinary practice decides whether and when it responds, so receipt of records cannot be guaranteed.

The request status remains visible in TweedPet. You can continue to follow up with the practice or revoke the request.

Yes. You can upload veterinary records and documents already in your possession directly to your pet's TweedPet record.

Yes. Records stored in your TweedPet account can be downloaded.

Yes. Create a secure TweedPet share link and send it to the veterinary practice. They can view or download the pet's available records without creating an account.

No. Secure record sharing is part of TweedPet.

Yes. You remain in control and can revoke access to a share link.

Not in the current V1 sharing flow. Access remains available until the owner revokes the link.

The current V1 share link provides access to the pet's available records. Individual record selection is not part of the current sharing flow. You can revoke the share link when access is no longer required.

No. A veterinary practice does not pay to open the secure upload or share link it receives.

Yes. You can save important dates such as vaccinations, medication and check ups in TweedPet.

Yes. Automatic reminders are included for every active pet, with no reminder fee.

No. Your first pet is free. Each extra pet is £3.99 a year.

The pet stays active until the end of the year you paid for. After that it is locked: its records, vaccinations and share links cannot be opened. The records are kept safely for 3 months, then deleted. We email you before that happens, and you can reactivate in that time. You can also ask support@tweedpet.com for a copy.

We are so sorry. Open your pet's profile and choose Update status. The profile is kept in loving memory at no charge. You can still view and download the records, and reminders stop.

Yes. Every pet gets every TweedPet feature.

Yes. TweedPet helps you keep copies of your pet's veterinary history together, request missing records from a previous practice and share the history with the next vet.

No. TweedPet organises and transfers records. It does not certify that a pet meets legal travel requirements. Always check official government requirements and speak to your veterinary professional before travelling.

No. TweedPet can store copies of relevant documents, but it does not replace official travel documentation.

Yes. You can keep copies of the veterinary records you receive from different practices and countries together in your pet's TweedPet record.

Use the Forgot password option on the TweedPet login screen and follow the reset instructions sent to your email address.

Account and profile information can be managed from your TweedPet account after signing in.